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Consumer Trading

Consumers’ contracts (persons who contract outside their normal trade or business) are subject to the Consumer Rights and The Consumer Contracts (Information, Cancellation and Additional Changes) Regulations 2013. This section details the requirements.

Traders are required to provide their consumer customers with written notice of their right to cancel a contract, and within the 14 day notice period the consumer is then entitled to cancel. Contracts with consumers are illegal and unenforceable until the notice to cancel has been served. Terms and conditions can include the notices requirements or the notice can be delivered via an electronic means. It is important the consumer is made aware of their rights. 

In collaboration with BESA (Building Engineering Services Association), The ECA has summarised the law and provides members with a means by which their consumer customers can be lawfully managed.

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Trading with a Consumer

(PDF, 738 kB)

ECA & BESA overview and guidance on trading with consumers

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Trading with Consumers: Form 1

(PDF, 96 kB)

ECA & BESA template with instructions concerning legal rights to cancel contract

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Trading with Consumers: Form 2

(PDF, 82 kB)

ECA & BESA template with instructions to cancel within the cancellation period

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Trading with Consumers: Form 3

(PDF, 144 kB)

ECA & BESA template on 'Asking us to carry out Works during the Cancellation Period'

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Trading with Consumers: Form 4

(PDF, 160 kB)

ECA & BESA template with instructions to stop work during the cancellation period

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Trading with Consumers: Form 5

(PDF, 308 kB)

ECA & BESA template with model advice when a dispute starts

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