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Coronavirus Job Retention Scheme launches

20 April 2020

Key information

The CJRS claims process

Before accessing the government’s online portal to make a claim, employers should carefully read through both HMRC’s detailed guidance and the step-by-step guide. The main practical points include:

  • The online portal can be accessed via Employers therefore need a Government Gateway ID and password and PAYE Online before they can make a claim.
  • Employers should have all required information to hand before inputting their claim.
  • Just one claim may be submitted during any (minimum three-week) claim period. All affected workers must be included. No changes may be made once the claim is submitted.
  • The claim application needs to be all done in one session. There is currently no save-and-return option. Sessions will time out after 30 minutes of inactivity.
  • Employers should receive a CJRS grant payment via BACs six working days after a claim.

Any business entity with a UK payroll can apply under the CJRS, providing the following information for each furloughed employee being claimed for: Name, National Insurance number, claim period and claim amount, PAYE/employee number (optional).
If you have fewer than 100 furloughed staff – you will need to input information directly into the system for each employee. If you have 100 or more furloughed staff – you will need to upload a file with information for each employee. (HMRC will accept the following file types: .xls .xlsx .csv .ods.)

Employers will need to calculate the amounts being claimed and should retain all records and calculations in respect of these claims. Furthermore, HMRC retains the right to retrospectively audit all aspects of a claim.
HMRC is asking employers not to ring HMRC unless they genuinely cannot find the information they need online, and to help employees who have queries about the scheme.

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