Why ECA?

If there is one over-riding reason to join ECA, it’s the people we employ. We have built a distinctive, collaborative environment that sets us apart and truly enables our people to do their best work.  

Our People

At ECA, we want to attract and retain people who are committed to the customer. People who genuinely enjoy working together to exceed customers’ expectations. Ask any of our teams and they’ll tell you that there is an atmosphere of respect here. We care about our people and their development, and, in turn, they care about ECA.

We need people who are dedicated and driven to create the future - people with passion and commitment to get it right and a continuous desire to learn, improve and contribute.

Vacancies

Membership Applications Lead
Department: Member Services
Reports to: Head of Member Services Operations

We're looking for a proactive and organised Membership Applications Lead to manage membership applications from enquiry through to approval and activation. You'll play a key role in delivering a smooth and positive experience for prospective and existing Members, acting as the main point of contact throughout the membership journey.

Key responsibilities

• Manage membership applications and ensure they progress efficiently through each stage.
• Communicate with applicants, providing updates and guidance throughout the process.
• Work closely with internal teams and external partners to resolve queries and remove barriers.
• Coordinate technical audits and accreditation requirements where applicable.
• Maintain accurate records across CRM and membership systems.
• Support Members in maintaining compliance with ECA membership requirements.
• Respond to Member enquiries via phone, email and live chat.
• Identify and resolve application or compliance issues, escalating when necessary.
• Ensure all activities are carried out in line with GDPR and internal policies.

About you

Essential:

• At least 2 years' experience in a customer service, membership, or similar customer-focused role.
• Excellent communication and organisational skills.
• Strong attention to detail and administration skills.
• Ability to manage multiple priorities and take ownership of outcomes.
• A customer-focused approach and commitment to delivering excellent service.

Desirable:

• Experience working with compliance-led processes.
• Confidence working across teams and with external stakeholders.
• Proactive and solution-focused mindset.

What we offer

• DC pension scheme 
• Salary sacrifice scheme
• Life assurance cover (4x salary)
• Income protection (55% of salary + pension contributions)
• Hybrid working arrangement (2 days in the office)
• 25 days annual holiday plus 8 statutory bank holidays. An additional day awarded with each 5 years of service, plus option to purchase additional annual leave.
• Additional Christmas closure days are provided, which are confirmed annually.
• Bupa Private health cover for employee at employer cost - employee can add dependents at employee cost 
• Free Bupa health assessments
• Bupa cash plan
• Bupa Employee Assistance Programme
• Summer hours (to be agreed at the discretion of your manager)
• Unum dental plan
• Eyecare vouchers scheme
• Cycle to Work scheme
• Employer-supported volunteering opportunities
• Further education policy 

Additional Information

This role may involve occasional UK travel and some out-of-hours work when required. 

If you're passionate about delivering great customer experiences and supporting Members throughout their journey, we'd love to hear from you.

To apply, please submit your CV and covering letter by email to eca.hr@eca.co.uk using the subject line "Membership Applications Lead".