ECA Email Deliverability

Option 1. 

To ensure that you receive emails in your inbox, you can add the email address to your contact list. If one of our mails has been moved to the spam folder, you can mark it "Not Spam" to whitelist it.

1. Select contacts from the options on the left side of the Gmail Inbox.
2. Select Create Contact on the top menu.
3. Enter the email address in the primary email box.
4. Select Save.

Option 2. Create a filter to tell Google to whitelist email from the ecalive.co.uk domain

1. Click the cog icon in the top-right corner, and then Settings
2. Click on Filters and then Create a new filter
3. Enter the domain of the email you want to whitelist in the From field e.g. ecalive.co.uk 
4. Click Create filter with this search
5. In the box headed When a message arrives that matches this search select Never send it to spam
6. Click the Create filter button

Tips:

• Do not enter email addresses in both the From and To fields as Gmail will only filter in emails that meet both criteria
• In both the From and To fields, you can enter either a specific email address or an entire domain
• To enter multiple domains in each field separate them with OR as in “onlinegroups.net OR groups.yahoo.com”

See also Google’s help on Legitimate mail is marked as spam.

1. Open the email.
2. Ctrl-click the sender's email address and select "Open in Address Book."
3. Verify the sender's contact details.
4. Click Save.

1. Check if your contact's email is in your Junk folder, right-click on the email and choose "Mark As Not Junk".
2. Click Address Book.
3. Make sure that the Personal Address Book is highlighted.
4. Click New Card, the New Card window will display.
5. Under the Contact tab, copy your contact's "From" address and paste it into the Email dialog box.
6. Click OK.
    

1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
2. From the E-mail settings screen, select Junk E-mail Guard.
3. Select Safe List.
4. Enter the email address.
5. Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
6. Select Add.

For 2003, 2007 and Express - Without an example email address in your inbox:

1. Select Actions from the toolbar at the top of the screen.
2. Select Junk E-mail.
3. Select Junk E-mail Options...
4. Click the Safe Sender tab.
5. Click Add.
6. Type in the email address you wish to add to your safe sender list.
7. Click OK.

For 2003, 2007 and Express - With an example email address in your inbox:

1. Open the email.
2. In the Toolbar options at the top, click the Safe Lists drop-down.
3. Note: This is located in the "Junk Email" section
4. Select "Add sender to Address book".
5. Click OK.

For 2003, 2007 and Express - To white list an entire domain:

1. Open the email.
2. In the Toolbar options at the top, click the Safe Lists drop-down. 
3. Note: This is located in the "Junk Email" section
4. Select "Add Sender's Domain (@example.com) to Safe Senders List.
5. Click OK.
6. For 2010
7. In Outlook, go to the Home tab.
8. Click the Junk button.
9. Choose "Junk E-Mail Options" from the drop-down list.
10. Go to the Safe Senders tab.
11. Type in either the email address or the domain name you wish to add.
12. Click OK.

For 2013

In Outlook, go to the Home tab.

1. Click Junk > Junk Email Options.
2. Select the Safe Senders Tab and click Add.
3. In the Add address or domain box, enter the email address or the domain name you want to whitelist.
4. Click OK and close the window.
5. Express
6. In Outlook, go to the Tools menu.
7. Select "Address Book".
8. Click New and select New Contact from the drop-down menu.
9. Type in email address and include any details you want.
10. Click OK.

1. Open your Outlook mailbox.
2. Select Options from the top right (next to the question mark).
3. Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
4. In the space provided, enter the address.
5. Example: Enter a specific email address  '@eca.co.uk' to whitelist the domain 
6. Select Add to list.
7. Ensure the safe mailing lists box has the address you entered, and select OK.

Add the email address that is sending you email (eg support@onlinegroups.net) to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.

Create a filter for the address

1. Mouse over the Settings menu icon and select Settings
2. Click Filters and then Add
3. Enter a Filter Name
4. Enter the domain of the email you want to whitelist in the Sender field e.g. ecalive.co.uk 
5. Select Inbox as the folder to deliver the email to
6. Click Save and then click Save again