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Workplace conflicts and difficulties are common and can be disruptive and costly, so it is important that you have a fair, clear, and effective policy for dealing with issues. 

This guidance provides a step-by-step guide to handling grievances informally and formally.  It also provides a concise sample grievance procedure for small businesses and lots of template letters to ensure that your process provides the requisite legal requirements from the right to representation to the right to appeal.

Try to encourage individuals to discuss day-to-day issues informally with their line manager, so that concerns can be heard and responded to as soon as possible. However, if individual disputes can’t be resolved informally, they should managed through a formal process.

Managing Grievance


Useful links 

  • ACAS Code of Practice, outlines the minimum procedure you should follow.  You should also use this if you do not have a grievance procedure. Read ACAS Code of Practice.
  • ACAS offers comprehensive guidance on completing investigations. Read the ACAS conducting workplace investigation.
  • Electrical Industry Charity, provides support for those working in the electrical industry and can be signposted to employees during the grievance process. View here.
  • JIB National working rules, outlines a minimum grievance procedure that JIB member employers need to follow. View the JIB Handbook.

Need a little more guidance? Contact us!

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