TrustMark

TrustMark and Your ECA Membership

TrustMark is the UK’s only Government-Endorsed Quality Scheme for work carried out in or around the home.

It operates under a Master Licence Agreement issued by the Government’s Department for Business & Trade.

Since launching in 2005, TrustMark has worked to raise industry standards and improve protection for homeowners having work done. As a not-for-profit business, it focuses on supporting customers rather than shareholders.

Being an ECA Member shows consumers you’re an organisation that is skilled, trained and competent to carry out the work they need. Striving to provide the best service.

ECA's membership criteria meets the TrustMark standards of an organisation who has been vetted to meet the required standards and strives to provide the best service.

Unlock Free TrustMark Registration

What is TrustMark?

TrustMark is the only UK Government Endorsed Quality Scheme for home improvements, working to raise standards across the industry and improve consumer protection. They started in 2005 and work with over 40 Scheme Providers (Trade Bodes & Accreditation Schemes) like ECA to give homeowners access to a competent workforce across the UK.

As a TrustMark Scheme, ECA is audited annually to ensure processes, standards and complaint procedures are being maintained.

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Key Reasons We Work With TrustMark:

Commitment to Quality:
- Quality Assurance
- High standards of competence, customer service and trading practices
- Driving up standards across all trades
Giving our Members access to new work opportunities:
- Working with third parties to create new work opportunities
- Exclusive finance and cashback options for tradespeople from leading financial institutions
- Recommended by one of the UK’s leading architectural practices, RESI
Commitment to Protecting the Consumer:
- Giving homeowners the confidence that they’re protected
- Support for businesses and customers if things go wrong
- Access to support, training and an independent Ombudsman to help resolve difficult complaints
Access to Government Funded Schemes
You need to be TrustMark Registered to access Government funded schemes, such as; Energy Company Obligation (ECO), Great British Insulation Scheme (GBIS) and the Social Housing Decarbonisation Fund (SHDF)

As well as giving you:

Exclusive cashback offers for your customers
Eligibility to join their national Trading Standards Approved Scheme
Access to support, training and an independent Ombudsman to help resolve difficult complaints
Simple, free and legally approved contracts

With over 500,000 unique visitors to the TrustMark website each year, it’s easy for customers to find your business. Through TrustMark’s ‘Find a Trader’ online directory, customers can easily find your business. With your unique profile, you can link to your website, manage customer enquiries, manage your presence and build positive feedback.

TrustMark demonstrates to your customers that they can have confidence in your business because:

Your technical competence is assessed on a regular basis.
You’ve signed up for the ECA Code of Fair Trading that includes insurance cover, good health and safety practices and proper customer dealings.
You’re registered with a Government-approved Full Scope Competent Person Scheme for Part P of the Building Regulations (or relevant Part in relation to the type of work you carry out) which means you can provide a Building Regulations Compliance certificate.
Your work is guaranteed by ECA Guarantee of Work Scheme and can be covered by the ECA insurance backed Bond.

Exclusive Offers:

TrustMark works with industry-leading organisations to offer Registered Businesses exclusive offers and discounts that benefit tradespeople both in their working and personal lives, including savings on tools and products to training and insurance to name a few.

TrustMark has partnered with the following organisations:

AA – Save money on your business breakdown cover
ARMD - Providing a unique new tool protection package. Protect your tools from theft with 15% off
Fuel Card Services – Get a free fuel card and save up to 10 per litre on fuel
Europcar – Hire a car or van from 3,835 locations in over 140 countries worldwide
My Staff Shop – Everyday savings on food, holidays, gym membership and much more. Available to all employees of TrustMark Registered Businesses
Octopus Electric Vehicles – Offering you more cost-effective vehicle leasing options
Smart Comms - Helping you grow your business by giving you 25% off website builds and 20% off digital advertising from a certified Google Partner
Wickes Trade Pro – Save 10% on all purchases with no minimum spend required
You can find the full list of offers here.

TrustMark and Your ECA Membership

About TrustMark Video

What is TrustMark?

Key Reasons We Work With TrustMark:

TrustMark demonstrates to your customers that they can have confidence in your business because:

Exclusive Offers:

Apply for your free TrustMark registration